.layout{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.mobile-topbar,.sidebar-backdrop{display:none}.sidebar{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:20px 16px;gap:24px}.sidebar-brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:15px;padding:0 8px}.sidebar-nav{display:flex;flex-direction:column;gap:2px;flex:1}.sidebar-link{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;color:var(--text-muted);text-decoration:none;font-weight:500;font-size:14px;position:relative;transition:background .15s ease,color .15s ease}.sidebar-link svg{flex:none;opacity:.85;transition:opacity .15s ease}.sidebar-link:hover{background:var(--surface-2);color:var(--text)}.sidebar-link:hover svg{opacity:1}.sidebar-link.active{background:var(--accent-tint);color:var(--accent-strong)}.sidebar-link.active svg{opacity:1}.sidebar-link.active:before{content:"";position:absolute;left:-16px;top:50%;transform:translateY(-50%);width:3px;height:18px;border-radius:0 3px 3px 0;background:var(--brand-gradient)}.sidebar-footer{display:flex;flex-direction:column;gap:10px;padding-top:12px;border-top:1px solid var(--border)}.sidebar-user{display:flex;align-items:center;gap:10px;padding:6px 8px}.sidebar-user-link{text-decoration:none;color:inherit;border-radius:8px;transition:background .15s ease}.sidebar-user-link:hover{background:var(--surface-2)}.sidebar-user-name{font-weight:600;font-size:13.5px}.sidebar-user-role{color:var(--text-muted);font-size:11px;text-transform:uppercase;letter-spacing:.04em}.content{padding:28px 32px;overflow-y:auto;min-width:0;animation:content-in .25s ease}@keyframes content-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion: reduce){.content{animation:none}}.toast-stack{position:fixed;right:24px;bottom:90px;z-index:70;display:flex;flex-direction:column;gap:10px;max-width:320px}.toast{background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--accent);border-radius:10px;box-shadow:var(--shadow);padding:12px 14px;display:flex;flex-direction:column;gap:4px;text-align:left;cursor:pointer;animation:toast-in .2s ease}.toast strong{font-size:13px;color:var(--text)}.toast span{font-size:12.5px;color:var(--text-muted)}.toast-message{border-left-color:var(--accent)}.toast-success{border-left-color:#1f7a5c}.toast-error{border-left-color:var(--crit)}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.support-fab{position:fixed;right:24px;bottom:24px;width:52px;height:52px;border-radius:50%;background:#25d366;color:#fff;display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow);z-index:60;transition:transform .15s ease}.support-fab:hover{transform:scale(1.06)}.support-fab svg{width:26px;height:26px}@media (max-width: 860px){.support-fab{right:16px;bottom:16px;width:48px;height:48px}.toast-stack{right:12px;left:12px;bottom:78px;max-width:none}.layout{grid-template-columns:1fr;grid-template-rows:56px 1fr}.mobile-topbar{display:flex;align-items:center;gap:10px;padding:0 16px;border-bottom:1px solid var(--border);background:var(--surface);position:sticky;top:0;z-index:30}.mobile-topbar-title{font-weight:700;font-size:15px;flex:1}.mobile-menu-btn{background:none;border:1px solid var(--border);border-radius:8px;width:36px;height:36px;font-size:16px;color:var(--text)}.sidebar{position:fixed;top:0;left:0;bottom:0;width:260px;max-width:82vw;z-index:50;transform:translate(-100%);transition:transform .2s ease;box-shadow:var(--shadow)}.sidebar .sidebar-brand{display:none}.layout.mobile-open .sidebar{transform:translate(0)}.sidebar-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:40}.content{padding:18px}}.login-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg)}.login-card{width:100%;max-width:360px;display:flex;flex-direction:column;gap:16px}.login-title{font-size:20px;font-weight:700}.login-error{background:var(--crit-tint);color:var(--crit);padding:8px 12px;border-radius:8px;font-size:13.5px}.home-hero{display:flex;flex-direction:column;gap:4px}.home-hero h1{font-size:24px}.home-hero p{color:var(--text-muted);font-size:14px}.home-section{display:flex;flex-direction:column;gap:12px}.home-section-header{display:flex;align-items:center;justify-content:space-between;gap:12px}.home-section-header h3{font-size:15px}.home-section-link{font-size:13px;font-weight:600;color:var(--accent-strong);text-decoration:none;display:inline-flex;align-items:center;gap:4px}.home-stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:12px}.home-attention-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.home-attention-card{display:flex;gap:12px;align-items:flex-start;text-decoration:none;color:inherit}.home-attention-icon{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex:none}.home-attention-card strong{display:block;font-size:20px;line-height:1.2}.home-attention-card span{font-size:12.5px;color:var(--text-muted)}.home-list{display:flex;flex-direction:column;gap:2px}.home-list-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 16px;border-bottom:1px solid var(--border);text-decoration:none;color:inherit;transition:background .12s ease}.home-list-item:last-child{border-bottom:none}.home-list-item:hover{background:var(--surface-2)}.home-list-item-main{display:flex;flex-direction:column;gap:3px;min-width:0}.home-list-item-title{font-weight:600;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.home-list-item-meta{font-size:12px;color:var(--text-muted)}.home-list-item-side{display:flex;align-items:center;gap:8px;flex:none}.home-shortcut-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:12px}.home-shortcut{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:18px 10px;text-decoration:none;color:var(--text);text-align:center;font-size:13px;font-weight:600}.home-shortcut-icon{width:40px;height:40px;border-radius:12px;background:var(--accent-tint);color:var(--accent-strong);display:flex;align-items:center;justify-content:center}@media (max-width: 640px){.home-hero h1{font-size:21px}.home-shortcut-grid{grid-template-columns:repeat(3,1fr)}}.contact-segment-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}.contact-segment-card{display:flex;align-items:center;gap:10px;text-align:left;cursor:pointer;font-family:inherit}.contact-segment-icon{width:32px;height:32px;border-radius:9px;display:flex;align-items:center;justify-content:center;flex:none}.contact-segment-card strong{display:block;font-size:20px;line-height:1.2}.contact-segment-card span{font-size:12px;color:var(--text-muted)}.template-builder-grid{display:grid;grid-template-columns:minmax(280px,1fr) minmax(260px,340px);gap:20px}@media (max-width: 860px){.template-builder-grid{grid-template-columns:1fr}}.atendimento{display:grid;grid-template-columns:300px 1fr;gap:16px;height:calc(100vh - 56px)}.conversation-list{padding:0;overflow-y:auto;display:flex;flex-direction:column}.conversation-item{display:flex;align-items:flex-start;gap:10px;padding:12px 16px;border:none;border-bottom:1px solid var(--border);background:transparent;text-align:left;cursor:pointer;color:var(--text);transition:background .15s ease}.conversation-item:hover{background:var(--surface-2)}.conversation-item.active{background:var(--accent-tint)}.conversation-item-body{display:flex;flex-direction:column;gap:4px;min-width:0;flex:1}.conversation-item-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.conversation-item-name{font-weight:600;font-size:14px}.conversation-item-time{font-size:11px;color:var(--text-muted);flex:none}.conversation-item-preview{font-size:12.5px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.chat{padding:0;display:flex;flex-direction:column;overflow:hidden}.chat-header{padding:14px 20px;border-bottom:1px solid var(--border);display:flex;gap:10px;justify-content:space-between;align-items:center}.chat-back-btn{display:none;flex:none;width:32px;height:32px;border-radius:8px;border:1px solid var(--border);background:var(--surface);color:var(--text);font-size:16px}.chat-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.chat-bubble{max-width:65%;padding:10px 14px;border-radius:12px;display:flex;flex-direction:column;gap:6px}.chat-bubble.inbound{align-self:flex-start;background:var(--surface-2);border-bottom-left-radius:4px}.chat-bubble.outbound{align-self:flex-end;background:var(--accent-tint);border-bottom-right-radius:4px}.chat-bubble p{font-size:14px}.chat-sentiment{display:flex;flex-direction:column;gap:6px}.chat-sentiment-actions{display:flex;gap:6px}.chat-sentiment-actions .btn{padding:4px 10px;font-size:12px}.chat-input{display:flex;gap:10px;padding:14px 20px;border-top:1px solid var(--border)}.chat-input .input{flex:1}@media (max-width: 860px){.atendimento{grid-template-columns:1fr;height:calc(100vh - 92px)}.atendimento .conversation-list{display:flex}.atendimento .chat,.atendimento.has-selection .conversation-list{display:none}.atendimento.has-selection .chat{display:flex}.chat-back-btn{display:inline-flex;align-items:center;justify-content:center}.chat-bubble{max-width:85%}}:root{--bg: #f8f5f9;--surface: #ffffff;--surface-2: #f0e9f2;--border: #ded2e1;--text: #221a24;--text-muted: #6b6072;--accent: #9830a8;--accent-strong: #6b1f78;--accent-tint: #f4e6f6;--warn: #b0721e;--warn-tint: #fbf0de;--crit: #a8402e;--crit-tint: #fbe8e3;--brand-gradient: linear-gradient(135deg, #d6216e 0%, #9830a8 55%, #5068a8 100%);--shadow: 0 1px 2px rgba(33, 20, 35, .06), 0 8px 24px -12px rgba(33, 20, 35, .14)}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--bg: #18151c;--surface: #211c27;--surface-2: #2a2330;--border: #3b3241;--text: #ede7ef;--text-muted: #a79ead;--accent: #c85fd6;--accent-strong: #e4a3ec;--accent-tint: #362039;--warn: #e0a94e;--warn-tint: #2e2717;--crit: #e17a66;--crit-tint: #2e1d19;--brand-gradient: linear-gradient(135deg, #ec5590 0%, #c85fd6 55%, #7d94d6 100%);--shadow: 0 1px 2px rgba(0, 0, 0, .3), 0 8px 24px -12px rgba(0, 0, 0, .5)}}:root[data-theme=dark]{--bg: #18151c;--surface: #211c27;--surface-2: #2a2330;--border: #3b3241;--text: #ede7ef;--text-muted: #a79ead;--accent: #c85fd6;--accent-strong: #e4a3ec;--accent-tint: #362039;--warn: #e0a94e;--warn-tint: #2e2717;--crit: #e17a66;--crit-tint: #2e1d19;--brand-gradient: linear-gradient(135deg, #ec5590 0%, #c85fd6 55%, #7d94d6 100%);--shadow: 0 1px 2px rgba(0, 0, 0, .3), 0 8px 24px -12px rgba(0, 0, 0, .5)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--text);font-family:Public Sans,ui-sans-serif,system-ui,sans-serif;font-size:15px;line-height:1.5;overflow-x:hidden}h1,h2,h3,h4{margin:0;text-wrap:balance}p{margin:0}button,input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}a{color:inherit}.mono{font-family:IBM Plex Mono,monospace}.brand-mark{display:inline-block;width:28px;height:28px;flex:none;background:var(--brand-gradient);-webkit-mask:url(/assets/fw3-icon-black-CwOTPfUb.png) center / contain no-repeat;mask:url(/assets/fw3-icon-black-CwOTPfUb.png) center / contain no-repeat}.brand-mark-lg{width:56px;height:56px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:9px 16px;border-radius:8px;border:1px solid transparent;font-weight:600;font-size:14px;cursor:pointer;transition:filter .15s ease}.btn:disabled{opacity:.55;cursor:not-allowed}.btn:not(:disabled):hover{filter:brightness(1.06)}.btn:not(:disabled):active{transform:scale(.97)}.btn-primary{background:var(--accent);color:#fff}.btn-secondary{background:var(--surface);color:var(--text);border-color:var(--border)}.btn-danger{background:var(--crit-tint);color:var(--crit)}.input,select.input,textarea.input{width:100%;padding:9px 12px;border-radius:8px;border:1px solid var(--border);background:var(--surface);color:var(--text)}.input:focus,select.input:focus,textarea.input:focus{outline:2px solid var(--accent);outline-offset:1px}label.field{display:flex;flex-direction:column;gap:6px;font-size:13.5px;color:var(--text-muted)}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px 20px;box-shadow:var(--shadow);transition:box-shadow .15s ease,transform .15s ease,border-color .15s ease}.card-hover:hover{transform:translateY(-2px);border-color:var(--accent)}.spinner{width:22px;height:22px;border-radius:50%;border:2.5px solid var(--border);border-top-color:var(--accent);animation:spin .7s linear infinite;flex:none}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;padding:48px 24px;text-align:center;color:var(--text-muted)}.empty-state svg{opacity:.5}.empty-state strong{color:var(--text);font-size:15px}.empty-state span{font-size:13px;max-width:280px}.pill{display:inline-flex;align-items:center;gap:5px;font-family:IBM Plex Mono,monospace;font-size:11.5px;padding:3px 9px;border-radius:100px;border:1px solid var(--border);white-space:nowrap}.pill-accent{background:var(--accent-tint);color:var(--accent-strong);border-color:transparent}.pill-warn{background:var(--warn-tint);color:var(--warn);border-color:transparent}.pill-crit{background:var(--crit-tint);color:var(--crit);border-color:transparent}.pill-neutral{background:var(--surface-2);color:var(--text-muted);border-color:transparent}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--border);border-radius:6px}.table-wrap tbody tr{transition:background .12s ease}.table-wrap tbody tr:hover{background:var(--surface-2)}